Refund policy
At Mowjudi, we pride ourselves on providing premium perfumes that delight. In the rare event that you receive a damaged product, we're here to help resolve the issue swiftly and fairly.
Eligibility for Returns
- Damaged Products Only: Returns are accepted solely for items that arrive damaged.
- Immediate Inspection: Please inspect your delivery upon receipt and report any damage immediately.
- Evidence Required: We may ask for photos or videos of the damage to process your claim.
Return Process
Contact Us Promptly: Email us at info@mowjudi.com within 24 hours of receiving your order.
Return Authorisation: Our customer care team will guide you through the return process and issue a Return Authorisation Number if your claim is approved.
Return Options
- In-Store Drop-Off: You can return your package directly at our store during business hours.
- Courier Return: Alternatively, you may return the product via a courier service. Detailed instructions will be provided in your return authorisation email.
- Packaging: Please ensure that the item is securely packaged to prevent further damage during transit.
Refund Process
- Inspection & Approval: Once we receive your return, our team will inspect the item to confirm the damage.
- Refund Method: Approved returns will be refunded to your original method of payment.
- Processing Time: Refunds are typically processed within 7–10 business days after we receive the item.
- Shipping Costs: If the return is due to damage, any return shipping costs will be reimbursed.
Important Notes
- No Change-of-Mind Returns: We do not accept returns for items that are not damaged. Please ensure you are happy with your purchase before use.
- Timely Reporting: Reporting issues promptly helps us resolve your claim more efficiently.
Contact Us
For any questions or further assistance, please email us at info@mowjudi.com.
Thank you for choosing Mowjudi—we're dedicated to ensuring your experience is exceptional.